FAQ

  • You will receive a “welcome letter” approximately 23 weeks ahead of your scheduled installation date. The letter will contain the equipment package default for your restaurant(s) based on Mark Style as well as information about your upcoming, required site survey. You will receive a second letter 18 weeks ahead of your scheduled installation date that contains additional information about your installation as well as a link to a portal hosted by our financing partner - Huntington Technology Finance. The portal contains everything you need to know about our partner and the lease program.

  • No. We ask that you hold off until AFTER you have received your welcome letter. It has important information regarding the program that will help you navigate the process. As soon as you receive the welcome letter, PLEASE head to the portal ASAP complete the required lease application information and select optional equipment and services (like asset disposal).

  • Rollout will start in May with a “Shakedown” phase. A mix of Corporate and Franchise restaurants will be scheduled with priority given to restaurants in California due to AB1228. Rollout will continue each month in a geographical, cascading fashion to ensure all restaurants within a District are deployed within a four (4) to six (6) week window. New stores will be given priority starting in July. Rollout is expected to be completed by the end of calendar Q3 2025.

  • After filling out all the required lease information and selecting any optional equipment and/or services, WWT will confirm your final solution BOM. Huntington will then use that final BOM to generate your lease package. You will receive your lease package that includes a listing of the equipment and services (required and those optionally selected) as well as your lease agreement from Huntington via DocuSign. Upon the execution of your lease, Huntington will order the equipment from WWT. PLEASE get your lease paperwork signed as quickly as possible so we stay on schedule. NOTE: Changes to equipment and services may not be made after your lease agreement has been signed.

  • Site surveys must be completed by our implementation partner. You may, however, perform your own POS equipment installations after becoming certified. Only SMTs currently certified to perform installation for new restaurants will be eligible to become certified to self-install. Certification requires your installation team to shadow one installation and be shadowed for one installation. You will be responsible for the costs of both of those installations. You may also select a mix of self-install and implementation partner installs based on the size and availability of your installation team. NOTE: At scale we will be installing 40+ stores per week. Minimum install crew size is 3 plus an electrician. SMTs must be able to handle multiple stores per week and, potentially, multiple stores per night.

  • No. We are performing installations in a “cascade” fashion to ensure each District is fully rolled out with no stores left behind and have created our schedule for the entire rollout based around that. Additionally, we have extra support in place for the night of and day following installation that will be managed and coordinated by our implementation partner.

  • NROs between Provider selection (January 1, 2024) and July 1, 2024, will be given a credit equivalent to the cost of the legacy system to offset that expense. When your “NRO” restaurant is scheduled for conversion to the new system, the cost of the hardware, implementation, etc. will be your responsibility.

  • The term of the lease is 60 months.

  • Yes, following a fair market value buy-out (~11.5%) or paying your lease for an additional six (6) months, you will own the equipment.

  • While there is no automatic hardware refresh at the end of the 60-month lease period, hardware will be refreshed every five (5) to seven (7) years as aligned with the business environment and our brand strategy.

  • WWT will ship your solution(s) with no payment due upfront. You will begin making monthly payments over a 60-month term to Huntington Technology Finance.

    Some key benefits of a Lease solutions are:

    • No upfront payment

    • Predictable monthly payment

    • Flexibility at the end of your solution

    You make the lowest monthly payment over 60 months. At the end of this term, you have flexibility to:

    • Refresh your POS solution(s) with all new hardware (including applicable manufacturer’s extended warranties).

    • Extend your current POS solution(s) at the same monthly payment.

    • Buyout your POS solution(s) by making a one-time payment to be determined as your end of term nears.

  • The monthly POS cost is provided within the Solution Catalog & Pricing section.

  • Jack in the Box has designed this program to ensure Operators have the best in class technology. With that in mind, the POS Refresh program is structured as a technology refresh program. If you want to pay for your solution up front, please email the POS Care Team at POSCARETEAM@jackinthebox.com

  • 60 months. To review a copy of your Lease agreement, please click here.

  • Once your credit application is approved and you have signed the Lease agreement, Huntington will order the POS solution(s) you have selected form the supplier, WWT. Shortly after your solution(s) has shipped and installed, Huntington will pay the supplier and initiate your Lease agreement term.

  • On the first of each calendar month, Huntington will debit the bank account you indicate when you complete your Lease agreement. Your first payment will be on the 1st of the month following the start of your agreement term. The first payment will also include a one-time freight charge.

  • Once your POS solution(s) bundle is delivered and your Lease agreement commences, you will automatically be enrolled in HTF’s self-service platform Circadia and our On-Line Billing Portal.

  • A credit application is a part of any financial transaction. Huntington has worked with Jack in the Box to make this process as easy as possible for the franchisees.

  • The goal of the POS-Refresh program is to enable restaurants to easily replace the POS solutions at the end of the original term of 60 months or any extensions thereafter. Huntington can provide fixed term renewals for the POS solutions(s) at the same payment at the end of the original term, facilitate the return and refresh of POS solution(s) with a latest and greatest solution or facilitate the return of the POS solution(s).

    Should a franchisee wish to purchase a POS solution(s) at the end of the original term or any period thereafter Huntington will provide an adjusted fair market value. While the current values are unknown as we get closer to the end of term, Huntington can provide a buyout quote for any POS solution(s) an operator wishes to keep.

  • You can contact Huntington Technology Finance at Click Here